top of page
Pearl Bracelets Australia

Frequently
Asked
Questions

  • What does gold filled mean?
    Gold filled is a cost-effective gold that uses real gold that is filled with a less expensive metal on the inside of the beads. If taken care of, it can last as long as solid gold and won't tarnish or rub off. Gold filled is your best option after solid gold for quality and durability. Unlike gold plated materials which is much thinner and is usually dipped in gold (like a paint), it will not flake off or turn your skin green and offers a great option for people with sensitive skin.
  • What size should I order?
    The best way to order is to measure your wrist exactly, then add 1cm to this measurement. If you don't have a flexible measuring tape, use a piece of string then measure the length against a ruler. We also offer the following general adult sizes, if you're buying a gift and are unsure of their size: XS: 15cm S: 16cm M: 17.5cm L: 19cm XL: 21cm Baby and Children's sizes are measured up to 14cm. Anything larger is an adult size bracelet, so if you accidentally order a larger bracelet from a Children's or Baby's listing, we'll send you an invoice for the difference. General children's sizes include: Baby - S: 11cm Toddler - M: 13cm Child - L: 14cm
  • How long will my order take?
    All purchases are handmade-to-order. Each order will be made and shipped within 1-2 weeks, with the exception of orders containing charm bracelets, which have an approx. 3 week turnaround time. During peak times, such as Christmas, Valentine's Day and Mother's Day, please check our social media pages for updates on order capacity. We often require a little longer during busy times to make sure your order can be created and posted in time for you.
  • How much is postage?
    Within Australia, we post via registered letter for $6.00 or $10.00 for Express, per order. You will be sent a tracking number. We also ship to NZ for $17.00.
  • How should I get my bracelet on and off?
    Bracelets are stretchy and should be rolled on and off your wrist. Please roll one bracelet on at a time. Do not stretch, pull or tug on the bracelet, as this could cause the bracelet to break. Please view our clip in the 'Sizing' link in our website footer for more information and video examples of how best to wear and remove your bracelets.
  • Do you offer refunds or exchanges?
    No, all orders are handmade to your specifications, so refunds and returns are not accepted. If you have any queries with your order, please contact me directly as I will be happy to work with you to rectify any issues. Get in touch via our contact form
  • Can you make children's bracelets?
    Yes, any of our bracelets can be made for children's wrist sizes. Simply add what you're looking for to the cart and note the size required in cm. We strongly recommend adult supervision when children are wearing bracelets. We will not be held liable for loss, damage, or injury related to the misuse of our products.
  • Can you make men's bracelets?
    Yes! Our bracelets are made-to-order, so we can make any bracelet to any size. Simply add what you're looking at to the cart and note the size required in cm.
  • Can I resize my bracelet?
    It is recommended to size your wrist and order your exact size requirements in the ordering process, however standard sizing is available if you are unable to measure. The service of resizing or restringing item/s is availablefor a fee of $10 plus postage ($6.00). The postage cost of returning the item/s to us for restringing or resizing is your responsibility. Get in touch via our contact form and we can book this service.
  • Can I have my bracelet restrung?
    For sure! Get in touch via our contact form to book your restringing. The service of restringing item/s is available for a fee of $10 plus postage ($6.00). The postage cost of returning the item/s to us for restringing is your responsibility.
  • Can I wear my bracelets in water?
    Yes, we wear ours all the time! However, prolonged water exposure is not recommended and exposure to liquid is at your own discretion. As with any jewellery, the better you take care of it, the better it will last. Please do not wear your Sterling Silver bracelet in a spa (or any Sterling Silver jewellery) as it will oxidise.
  • Will my bracelet tarnish or fade?
    The 14K Gold and Rose Gold Filled beads are tarnish resistant, though like any jewellery they might get dirty and need a wipe over from time to time. Sterling Silver beads are prone to discolouration, however with silver cleaner, you’ll restore their original finish. This is a normal wear and tear for any sterling silver jewellery. Please do not wear your sterling silver bracelet in the spa - it's also better to avoid the pool. The chemicals and temperatures of these waters can cause your sterling silver to oxidise. The colouring on letter beads are subject to fading. Please avoid exposing your bracelets to oils, perfumes and other harsh chemicals.
  • How should I clean my jewellery?
    We recommend you use a soft jewellery cloth to clean and polish our gold-filled products. For Sterling Silver, you may choose to use a silver cleaner as well as a cloth. Please avoid exposing your bracelets to oils, perfumes, and other harsh chemicals, which can damage the metals.
  • Do you offer wholesale?
    Yes! While most of our work is direct-to-customer, we are open to wholesale orders. Please submit an enquiry via our contact form.
Your Story Collective Handmade Icon

Handmade

Every bracelet is handmade to order, so it's as unique as your story.

Your Story Collective Family Owned Business Icon

Family Owned

Your support has been providing for my family since 2021.

Your Story Collective Australian Made Icon

Australian

The top quality you'd expect from an Australian business.

Join the family

Sign up for exclusive discounts, behind the scenes insights, and for first dibs on new designs!

Let us help you find something special

bottom of page